Shipping policy

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Shipping
All orders are processed and fulfilled from our Facility in Los Angeles, CA.

Our standard business days are Monday through Friday, excluding holidays. Orders placed on Fridays, Saturdays, or Sundays will begin processing on the following Monday, which is considered the first official business day.

Please note:

Orders placed after 12:00 PM PST on Friday will not be processed until Monday.

Processing times typically range from 1–2 business days.

Shipping timelines provided at checkout refer to business days and begin once your order has been processed and shipped.

We strive to ensure timely delivery, but please allow for additional time during high-volume periods or holidays.

Shipping Protection
Shipping Protection Provides protection for shipments that are lost, broken, or stolen. Add Insurance to your cart at checkout to enable protection. By opting out of shipping protection, we are not liable for lost, damaged, or stolen items. In order to use the shipping protection, a ticket must be opened within 15 business days of delivery. If opened after the 15 business days, the shipping protection becomes invalid. If the package was marked delivered and the delivery information was entered incorrectly by the customer then this will void the shipping protection.

Missing items within Package

For claims made towards missing items within a package, we must be alerted within 10 days after receiving your package. Customer must provide photo of 1) Package 2) Items within the Package and 3) Photo of the label displayed on the outside of the package. Without proof of these 3 items, we are unable to validate missing items, and request will be denied. 

Domestic (USA Shipments)

  • Orders over $100 USD: FREE
  • Orders over $150 USD: FREE USPS Priority 2-3 Business Days
  • USPS Ground (3-7 Business days): $10.00
  • 2-3 Business Days *USPS Priority: $20.00                      
  • Next Business Day delivery by 4:30 p.m. to U.S. businesses and by 8 p.m. to residences: $55.00
  • Shipping & Handling Warranty Fee: $18.95 

International Shipments (Outside USA)

First-Class International deliveries may take anywhere between 10-30 business days depending on the processing speed at Customs INTL border. 

The following shipping methods DO COVER International Duties and other Customs related fees. If a Free promotional item is included, Customer holds responsibility for added weight/value costs; if any. ATTN: Due to COVID-19 related Disruptions, First-Class international shipments may take longer than expected to be delivered. In some events, an International shipping address may get considered by the courier as being a “remote area for delivery" and pricing/ service will be effected. The shipping method will than be changed on our end, only if considered as a "remote area for delivery" and the calculated shipping cost will be refunded and the package will ship with via First-Class Mail International (15-45 Business days).


• 15-45 Business Days First-Class Mail International: $23.95
• 2-5 Business Days (CA) *UPS Expedite: Calculated at checkout
• Shipping & Handling Warranty Fee: $25.95


ATTENTION:

INTERNATIONAL CUSTOMS DISCLOSURE:

TOROE Performance Eyewear holds itself non-responsible for the additional custom duties and taxes for all packages that contain a free (promotion) item

None of the services are guaranteed on a specific number of days other that our 2 Day shipping option. For 2 Day shipping: Allow Two business days for delivery, after the package receives its first scan by courier. For handling, allow a maximum of 24-48 hours before the order ships. Typically all orders are processed, handled and prepared in less than 24-48 hours, and ships out accordingly. All shipping costs are responsibility of the buyer and are non-refundable if the shipping service was used. For all shipping services, the delivery time frame begins counting as soon as it receives its first official scan by the courier service provider. When a scan is made, this means that the package is now in official possession of the courier service provider.