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What are Polarized lenses?  

When sunlight strikes certain surfaces (i.e. water, snow or ice), the bending of light that is reflected off “glare”.  Our lenses contain a special filter that blocks this intense reflection of light, allowing you to reduce eye strain and improve the clarity of your vision.

Do all your lenses provide 100% UV protection? 

Yes. Our lenses provide 100% UV 400 protection. That means that our sunglasses protect your eyes from both UVA and UVB radiation.

Why is the Black lens so dark? I can hardly see through them. 

Our black lens are considered category 4 tint, making them extremely dark to see out of if you are not facing direct sunlight. They block 3-8% transmitted sunlight.

I have sensitive eyes, and I drive a lot. I need the black lens but they’re not recommended for driving.

Our category 4 black lens are ideal for sensitive eyes. However, we do not recommend them for driving, because of how dark they are. It can become difficult to see the dashboard when you are not facing direct sunlight. However, we they’re past customers, who find no issue driving with our black lenses and there are others who do. 

Which Lens tint provides the most UV protection?

All of our lenses provide 100% UV 400 protection. That means that our sunglasses protect your eyes from both UVA and UVB radiation. 

Are the lenses scratch proof?

No, our lenses are not scratch proof. However they are protected with a scratch resistance coating. Over time they will scratch depending on how they are being used. 

Are the lenses ANSI Rated? 

Yes! All our lenses pass ANSI- Z80.3 standards.

Are the lenses ANSI 87 Rated?

No! Our lenses are not Z87 rated. They only meet Z80.3 standards. 

Are they safety glasses?

No, our sunglasses are not considered safety glasses. 

Do you provide prescription lenses? 

We do not offer prescription lenses. However, our lenses can be replaced with prescription lens. Your optometrist will need to cut and customize prescription lenses and have them popped into our frames.

I have a wide head, will these work for me?

RANGE: Our Range frames measure 131mm in width from temple to temple & 141mm from the outer edge of the frame. They are made of TR90 memory shape material allowing them to flex pretty wide. However, it all comes down to preference. There have been past customers with wide heads who have said they work well for them and others who have returned them because they are a little too tight. 

The great thing is that we offer a 30 day return period. You are welcome to try them out and if they don’t fit well simply email us and we’ll gladly send you a return label.

How do you submit a claim?

Go to https://www.toroeeyewear.com/pages/policies/#warrantySection and submit a request for your replacement. Make sure to include your Name, Order # and Batch. 

What does warranty cover?

Your warranty covers: lost, stolen, scratch lenses, frame damages, broken frames, and manufactured defects.

Are there any other costs when i make a Warranty Claim? What does the Warranty cover?

 shipping replacement fee applies to Warranty Claim orders- For Domestic- $6.95; For International shipments $14.95

Can i get a New color through my Warranty Claim? 

No, Replacements must be the same color as the original purchase order

Do i need to send back my current sunglasses when i make a claim? 

No, we do not ask for your current sunglasses back; we simply ship you a New replacement.

Can i ship my Claim to a friend? 

No, Warranty replacements must get shipped to the same shipping address as the original purchase order.

How long does it take to receive my replacement?  

All warranty claims are processed between 3 to 10 business days and shipped by USPS standard mail.

Domestic shipping: 5-7 business days

International shipping: 10-30 Business days

Is there a limited amount of claims i can submit? 

Yes and no. You are allowed up to 3 Claims towards General Damages, Lost, Broken and Stolen occurrences- Free of product charge and no questions asked. Once these 3 claims have been used up, your sunglasses still have Lifetime Warranty but only towards Natural occurences of Manufacturer Defect.s. 

My order status says “Unfulfilled”. What does that mean? 

“Unfulfilled” orders, means that we have successfully received your order and it’s currently being processed. Once your order is shipped, you will received an email and/or text with your tracking number and your order status will changed to fulfilled. 

Why hasn’t my tracking information updated? 

If your tracking has not updated after 24 hours of package being shipped. There is a possibility USPS has not scanned your package. There have been multiple occurrences where USPS might oversee a package and miss to scan it for an update. Once it arrives to the next distribution facility, a scanning should take place 

What do I do if my tracking says delivered, but I haven’t received my package? 

We encourage you to ask family members, housemates and /or neighbors if they received it in error. We also suggest waiting 2-3 extra days from delivery for the package to arrive. There have been times where USPS will scan a package as delivered only for the package to actually arrive a few days later. 

In case the package does not arrive within 2-3 day and shipping insurance was added to your order, you can submit a claim at https://claims.route.com/ 

A new order will be processed by Route at no charge to you.

If Route Shipping Insurance was not added to your order, you will need to submit a lost claim @ https://www.toroeeyewear.com/pages/policies/#warrantySection

Can I pick up my online order in store? 

Yes. If you are located in the county of Los Angeles you will have the shipping option for FREE LOCAL PICK-UP. 

How do I purchase an eGift card? 

Gift Cards for the following amounts $10, $25, $50 and $100 can be purchased through the following link: https://www.toroeeyewear.com/products/gift-card

Can I use multiple promotions on my order? 

Only ONE promotional code may be used per order. However, if you have a gift card, you can use a gift card and promo code at the same time. 

Where does my order ship from?

All order are assembled, hand-inspected and processed from Los Angeles, California

How much does shipping Cost?

Domestic Standard Shipping: $7.00 

Domestic 2 Day Shipping: $12.00

International Standard Shipping: $16.95 - $20.00 

Do you ship to Canada?

Yes, Standard shipping to Canada costs 19.54 Canadian Dollar

Do you ship to Australia? 

Yes, Standard shipping to Australia costs 21.82 Australian Dollar

Do you ship outside of the United states? 

Yes, we ship worldwide. 

My package is stuck at customs, when will it be delivered? 

If a package is on hold at customs we must wait until it is released, International shipments typically do not exceed 30 days.

What courier does TOROE use for international shipping?

For standard International shipments we use United States Postal Service(USPS) and for InternationalExpress shipments we use DHL 

 What happens when my order is lost in transit? 

If Route Shipping Insurance was added to your order, you can submit a claim at https://claims.route.com/ and a new order will be processed by Route at no charge to you.

If Route Shipping Insurance was not added to your order, you will need to submit a Lost, Broken, Stolen, claim @ https://www.toroeeyewear.com/pages/policies/#warrantySection

How long does it take for an order to be fulfilled and shipped from your facility?

It can take up to 24-48 hours for an order to be fulfilled and shipped from our facility. If there is a delay in shipment, you will be notified during checkout, when to expect your package.  

During a fulfillment delay, if I purchase 2-day shipping, will I get my item sooner?

No, if our fulfillment team is encountering a delay, purchasing Fedex 2-day shipping or DHL will not help get your sunglasses sooner. As mentioned in our policy, the delivery timeframe begins once your package is shipped from our facility. 

All orders are processed in the order they were placed, during a fulfillment delay. 

I ordered on Amazon, how do I process a warranty claim? 

Go tohttps://www.toroeeyewear.com/pages/policies/#warrantySection and submit a request for your replacement. Make sure to include your Amazon order number.

How do I know TOROE Sunglasses will fit my wide head?

The width of our Sunglasses are 133mm from the inside of the frame

Are Toroe Sunglasses RX-able? 

Yes, our lens can be forcefully popped out and replaced 

Which color lens is most suitable for driving?

 We suggest our Silver lens, since these are the lightest in tint 

 Are Toroe sunglass ballistic?

No, we do not have official testing to announce them as being Ballistic

Are Toroe Sunglasses Rated ANSI Z87? 

We have not done official testing fpr ANSI Z87 certifications. They are currently rated as ANSI Z80.3

I'm interested in being sponsored, what are the requirements? 

Submit your interest here > https://www.toroeeyewear.com/pages/policies/#athletesSection