HELP CENTER

Get in touch with us! We’d love to help

‭(818) 855-9495

est. wait time: Instant M-F 8am-5pm

Support@ToroeEyewear.com

est. process time: up to 12-24 Hours (M-F)

Live Chat

est process time: Instant

For claims > Go here

Military, Law Enforcement, & First responders

Individuals belonging to the following groups are eligible for discounted pricing on purchases made at and only on www.ToroeEyewear.com

U.S. Military

-Active Duty Military Personnel
-Military Reservists
-Federal Fire and Emergency Response
-National Guard Personnel
-Military Veterans
-U.S. Coast Guard
-Federal Law Enforcement Officers

U.S and local Law Enforcement, Fire and Emergency Responders

-Law Enforcement Official
-Fire Department Personnel Official
-Emergency Medical Services (EMS)

Retired members of any of the groups mentioned above also qualify

- For qualification we must be able to verify proof of validity. We reserve the right to not grant discounted pricing if we are unable to validate proof of title. For questions contact support@Toroeeyewear.com

Fill out for Request

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BECOME A DEALER

Fill out for Request to become a TOROE Authorized Dealer

Select your field of interest (Proof required)

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Become a TOROE Athlete

Fill out for Request to become a TOROE Athlete

Select your field of interest (Proof required) *
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Warranty

Every verified and valid purchase comes with our Lifetime Replacement Warranty. This warranty qualifies Manufacture defects, General damages, Lost, Broken or stolen occurrences.

All replacement items must be the same as the original purchased order, or equivalent to the original purchased price if the original purchased item is out of stock. Replacements are valid towards the lifetime of your sunglasses but limited to two replacements only for General damages, Lost, Broken and stolen claims. By default, the first two claims are processed as 1 of 4 occurences: General Damages, Lost, Broken, or Stolen. Once two claims have been processed, following claims are only granted through Manufacturer Defects. Orders with existing claims are non-retunable/exchangeable, even if within the 30 day return window. Every Warranty claim must have a unique order number per product being claimed. Multiple claims within a single Order are not allowed. We reserve the right to refuse Warranty to anyone for any reason.

Lifetime Warranty

We got you covered for the lifetime of your sunglasses.

Manufacture Defects:

Any organic flaws with the product is considered a Manufacture defect. Organic flaws must be unintentional and considered a natural occurence!

Lost, Broken, or Stolen:

Lucked out? Got your sunglasses taken or broken?- Dont sweat it! with us You’re entitled two replacement sunglasses of the same kind. This warranty is valid for the lifetime of the sunglasses but limited up to 2 replacements.

Domestic: Replaced up to Two times for the original purchased sunglasses at no cost towards the product. Standard shipping fees still apply and is covered by the recipient. Mailing address must be the same as given in original purchase order details


International: replaced up to Two times towards the original purchased sunglasses. Shipping and handling fee of $14.95 will apply for each replacement pair mailed outside of the U.S

Limits for Gifts and Warranty*

Any product that is received outside of a ”paid for” or a promotional transaction that was discounted equally or greater than 50% off will not be granted our Lifetime Warranty. Our Lifetime Warranty only applies towards product that is paid for fully. Examples of product that doesn’t qualify for our Lifetime Warranty includes- Sponsored Gifts, Discounted product that exceed 50% off, Giveaway prizes, & General Gifts. Gifts are limited to 1 item per household. We reserve the right to refuse service to anyone for any reason

“HOW TO” FOR CLAIMS:

‭(818) 855-9495

est. process time: Instant M-F 8am-5pm

Support@ToroeEyewear.com

est. process time: up to 12-24 Hours (M-F)

Live Chat

est process time: Instant

Submit an instant claim below

est. process time: up to 12-24 Hours (M-F)

CLAIMS: STEP 1

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Returns & Exchanges

Returns and Exchanges are super simple with us. If for any reason you are not 100% satisfied with your purchase, you hold the option to return it to us for an exchange or full refund (towards product cost) within 30 days from the date you received it. Items processed as returns must be in New, Unmarked and unused condition with complete original packaging. Domestic Returned shipping cost is covered by Toroe and International returned shipping costs are responsibility of the customer. For Returns; Original shipping costs are non-refundable if the delivery service has already occurred. There are no Returns on orders that have already used up a claim. As soon as a claim is submitted this forfeits your ability to process a return even if within 30 days of the return window. For Domestic orders- If the returned/exchanged items are received as damaged and/or in used condition- the Returned shipping cost that was paid for by Toroe will be deducted from the refunded amount to the customer. If returned product is received in an "unacceptable" conditon, we reserve the right to reject the returned order and the package will be mailed back to the customer. Refunds will appear on your Bank statement once the returned goods have been received and processed at our facility- Allow 12-24 hours for processing and inspection.

International Returns:

100% money back guaranteed on product cost for all New, unmarked and Unused returns that are submitted within 30 days after receiving your goods. Original shipping costs are non-refundable if the delivery service has already occurred. For International Returns, shipping costs are paid for by the customer.

Promotional Item Returns

If there was a coupon or promotion applied to your order - the discounted item automatically gets assumed as the first return. Refund amounts may or may not include promotional savings that were applied towards the order.

RETURN & EXCHANGE PROCESS:

STEP 1:

Please contact customer service before returning an item

Support@ToroeEyewear.com

‭(818) 855-9495


STEP 2:

Place your product securely in its original packaging and attach the return label on the outside covering any previous address labels. Once we receive your Return, Allow 3-5 business days for the credit to reflect on your statement, for International Returns allow 10-30 business days for the credit to reflect on your statement.

Shipping >

All products are shipped from our Facility in Los Angeles, California, mostly via USPS.

Domestic (USA Shipments)

• Standard Shipping (5-7 Business days) $5
• 2 Business Days *FedEx $10
• Orders over $100+ FREE


International Shipments (Outside USA)

The following shipping methods DO COVER International Duties and other Customs related fees

• 1-5 Business Days *DHL Express: $29.00
• 1-3 Business Days *DHL Express: $25.00

The following shipping methods do NOT cover International Duties and other Customs related fees

• First-Class Mail International (estimated 10-30 Business Days): $14.95
• $100+Free Shipping First-Class Intl. (Estimated 10-30 Business Days): FREE
• INTL. Shipping Replacement fee: $14.95

ATTENTION:

To fully secure deliveries please contact our customer service to request delivery with/ signature upon delivery. We hold ourselves non-responsible for stolen packages at delivery.

A signature confirmation will ensure that your package gets delivered to a recipient at its registered location. If there is no one to sign for the package, it will be kept safely at your local USPS location. For all shipping services, the delivery time frame begins counting as soon as it gets its first official scan by the courier service provider. When a scan is made on the shipping label, this means that the package is now in official possession of the courier service provider. Also, All shipping services are based on Business operating days Monday-Friday. If your order gets placed over a weekend; Monday would be the first Business operating day. Orders placed before 8am PST will be fulfilled same day; Orders placed after 8am PST will be fulfilled next business day- not counting Saturday and Sunday.

None of the services are guaranteed on a specific number of days other that our 2 Day shipping option. For 2 Day shipping: Allow Two business days for delivery, after the package receives its first scan by courier. For handling, allow a maximum of 24 hours before the order ships. Typically all orders are processed, handled and prepared in less than 24 hours, and ships same or next business day. All shipping costs are responsibility of the buyer and are non-refundable if the shipping service was used. For all shipping services, the delivery time frame begins counting as soon as it receives its first official scan by the courier service provider. When a scan is made, this means that the package is now in official possession of the courier service provider.

Website Terms of Use

Introduction

These Website Standard Terms And Conditions (these “Terms” or these “Website Standard Terms And Conditions”) contained herein on this webpage, shall govern your use of this website, including all pages within this website (collectively referred to herein below as this “Website”). These Terms apply in full force and effect to your use of this Website and by using this Website, you expressly accept all terms and conditions contained herein in full. You must not use this Website, if you have any objection to any of these Website Standard Terms And Conditions. This Website is not for use by any minors (defined as those who are not at least 18 years of age), and you must not use this Website if you a minor.

Intellectual Property Rights

Other than content you own, which you may have opted to include on this Website, under these Terms, Toroe Performance Eyewear and/or its licensors own all rights to the intellectual property and material contained in this Website, and all such rights are reserved. You are granted a limited license only, subject to the restrictions provided in these Terms, for purposes of viewing the material contained on this Website,

Restrictions

You are expressly and emphatically restricted from all of the following:

1. publishing any Website material in any media;
2. selling, sublicensing and/or otherwise commercializing any Website material;
3. publicly performing and/or showing any Website material;
4. using this Website in any way that is, or may be, damaging to this Website;
5. using this Website in any way that impacts user access to this Website;
6. using this Website contrary to applicable laws and regulations, or in a way that causes, or may cause, harm to the Website, or to any person or business entity;
7. engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website, or while using this Website;
8. using this Website to engage in any advertising or marketing;
Certain areas of this Website are restricted from access by you and Toroe Performance Eyewear may further restrict access by you to any areas of this Website, at any time, in its sole and absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality of such information. We reserve the right to refuse service to anyone for any reason

User Generated Content

In these Website Standard Terms And Conditions, “Your Content” shall mean any audio, video, text, images or other material you choose to display on this Website. With respect to Your Content, by displaying it, you grant Toroe Performance Eyewear a non-exclusive, worldwide, irrevocable, royalty-free, sublicensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media. Your Content must be your own and must not be infringing on any third party’s rights. Toroe Performance Eyewear reserves the right to remove any of Your Content from this Website at any time, and for any reason, without notice.

By accepting to have your photo, at Toroe Performance Eyewear sole discretion. your caption associated with such photo (“Content”) posted on www.Toroeeyewear.com website, or any other Toroe Performance Eyewear platform (collectively, “Toroe Performance Eyewear Platforms”), you agree to be bound by these terms of use ("Terms of Use"). Terms of Use affect your legal rights and obligations. If you do not agree to be bound by all of these Terms of Use, you should not accept to have your Content posted or shared on any Toroe Performance Eyewear Platforms. If you wish for Toroe Performance Eyewear to not use or share any of your content; please make sure to communicate this to the company and or its staff. For contact information go to https://www.toroeeyewear.com/pages/

GDPR Compliance

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

No warranties

This Website is provided “as is,” with all faults, and Toroe Performance Eyewear makes no express or implied representations or warranties, of any kind related to this Website or the materials contained on this Website. Additionally, nothing contained on this Website shall be construed as providing consult or advice to you.

Limitation of liability

In no event shall Toroe Performance Eyewear , nor any of its officers, directors and employees, be liable to you for anything arising out of or in any way connected with your use of this Website, whether such liability is under contract, tort or otherwise, and Toroe Performance Eyewear , including its officers, directors and employees shall not be liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.

Indemnification

You hereby indemnify to the fullest extent Toroe Performance Eyewear from and against any and all liabilities, costs, demands, causes of action, damages and expenses (including reasonable attorney’s fees) arising out of or in any way related to your breach of any of the provisions of these Terms.

Severability

If any provision of these Terms is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render these Terms unenforceable or invalid as a whole, and such provisions shall be deleted without affecting the remaining provisions herein.

Variation of Terms

Toroe Performance Eyewear is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review such Terms on a regular basis to ensure you understand all terms and conditions governing use of this Website.

Assignment

Toroe Performance Eyewear shall be permitted to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification or consent required. However, you shall not be permitted to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.

Entire Agreement

These Terms, including any legal notices and disclaimers contained on this Website, constitute the entire agreement between Toroe Performance Eyewear and you in relation to your use of this Website, and supersede all prior agreements and understandings with respect to the same.

Governing Law & Jurisdiction

These Terms will be governed by and construed in accordance with the laws of the State of California, and you submit to the non-exclusive jurisdiction of the state and federal courts located in California.

Contacting us

If you have any questions about these Terms of Use, please use the contact information HERE to contact us. Although Toroe Performance Eyewear will in most circumstances be able to receive your e-mail or other information provided through the Services (including but not limited to account registrations, orders, and other submissions), Toroe Performance Eyewear does not guarantee that it will receive all such information timely and accurately, and is shall not be obligated to read, act on, or respond to any such e-mail or other information.

Privacy Policy

Introduction

This privacy notice discloses the privacy practices for www.Toroeeyewear.com This privacy notice applies solely to information collected by this website. It will notify you of the following:

-What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
-What choices are available to you regarding the use of your data.
-The security procedures in place to protect the misuse of your information.
-How you can correct any inaccuracies in the information.
-Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:(818)855-9495

See what data we have about you, if any. Change/correct any data we have about you. Have us delete any data we have about you. Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (818)855-9495 or via email at Support@Toroeeyewear.com

Prop 65

WARNING:

This product may contain chemicals known to the state of California to cause cancer and birth defect or other reproductive harm. For more information on Prop 65 Warnings please visit www.P65Warnings.ca.gov

ISO WARNING ISO 12312-2:2015

WARNING:

Not for direct viewing of the sun. Not for protection against artificial light sources, e.g. sunbeds. Not for use as eye protection against mechanical impact hazards or mipact with hard objects. Not suitable for driving twilight, at nihgt or with poor visibility. For cleaning, use mild soap and water, and dry using a clean microfiber cloth. For more information on ISO WARNINGS please visit https://www.iso.org/standard/59289.html

Use of Cookies

By navigating on the Toroe Performance Eyewear website, you agree to our use of cookies during your browsing experience. We use cookies to remember users’ settings, market products and services to users, and for authentication purposes. To manage the cookies that are placed on your computer, you may configure your internet browser to refuse, accept or delete cookies from our Sites at any time. Some of the cookies we use may be more persistent in nature. These persistent cookies may not be deleted when other cookies are deleted. Please check your browser and browser settings to determine where these types of cookies are stored and whether and how they may be deleted. The help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable most cookies altogether. Please note that if cookies are disabled or removed, not all features of our Sites will operate as intended