LIFETIME WARRANTY

Warranty claim replacement items must be the same as the Customers original purchased order. A Standard Shipping & Handling fee will apply to all Online Warranty claims at checkout. For In-Store processing, all Warranty orders will be subject to a Standard Warranty Processing fee. If the warranty claim exceeds the limit and there is a mystery pair in the order, the warranty sunglass will be removed, and the mystery pair will still be shipped-The warranty shipping fee will also be adjusted accordingly.  The shipping address must be the same as provided in the original purchase order. If the original purchased Sunglass is out of Stock, the customer may select another Sunglass of equal or lesser value and must be the closest variant to the original product. In the event that the customers selects another Sunglass (due to out of Stock), The Warranty coverage will carry on only towards the new item. Every verified and valid Sunglass purchase is backed with our Signature Lifetime Warranty. This Warranty covers Manufacturer Defects, General damages, Lost, Broken and stolen occurrences. Warranty claim replacements are valid towards the Lifetime of your sunglasses but limited to one replacement towards General damages, Lost, Broken and stolen claims. By default, the first claim is categorized as 1 of 4 types of occurrences: 1) General Damage, 2) Lost, 3) Broken, or 4) Stolen. Once your first claim has been used, following claims are only granted through Manufacturer Defects. Orders with existing claims are NOT returnable/ exchangeable, even if within the 30 day return window. Every Warranty claim must have a unique order number per product being claimed. Multiple claims within a single Order are NOT allowed. Each Warranty claim must be a stand alone purchase and may not be combined with any other product(s). We reserve the right to refuse Warranty to anyone for any reason. Warranty claims and Returns are processed and fulfilled from our facility in Los Angeles, Ca. ATTN: AMAZON.com buyers: All Warranty claims made towards AMAZON.com purchases, by default will be on freeze for 30 days from the original purchase date. AMAZON.com Warranty claims may be submitted and paid for, but will not release until day 31. To unfreeze this timeframe, the buyer may submit photos and mail the “damaged” sunglasses to TOROE Eyewear. Allow 3-10 business days for processing, and once approved, the Warranty claim will be released for shipment. Limits for Gifts and Warranty: Any product that is received outside of a ”paid for” or a promotional transaction that was discounted equally or greater than 50% off, will not be granted our Lifetime Warranty. Our Lifetime Warranty only applies towards product that is paid for fully or meets above 50% of MSRP. Examples of product that doesn’t qualify for our Lifetime Warranty includes- Sponsored Gifts, Discounted product that exceed 50% off, Giveaway prizes, & General Gifts. Naturally occurred defects with the product is considered a Manufacture defect. Naturally occurred defects must be unintentional and considered a natural occurrence, without the possibility of deliberate action. For all Manufacturer defect claims, the item must be returned to us for evaluation and approval. Policy update of "Limit to 1 Replacement" goes into effect 10/15/2022, and applies to all order placed on and after this date. All orders placed pre 10/15/2022 continue under original policy details.

Submit an instant Warranty claim below

est. process time: up to 12-24 Hours (M-F)

CLAIMS: STEP 1

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Returns and Exchanges

At TOROE Eyewear, we strive to make returns and exchanges as simple as possible. If you’re not completely satisfied with your purchase, you may return or exchange your item within 30 days of receiving your order under the following conditions:

Items must be new, unmarked, and unused, with all original packaging intact. Free Returns & Exchanges are offered for customers within the USA. TOROE Eyewear covers the cost of your first exchange (limited to one time). For international exchanges, a shipping fee of $21.95 applies. Customers are responsible for return shipping costs on international orders. Returns are not accepted for items involved in a warranty claim. Submitting a warranty claim forfeits your return eligibility, even within the 30-day return window. Items returned in an unacceptable condition will be rejected and sent back at the customer’s expense.

Refunds

Refunds will be processed within 12-48 hours after we receive and inspect your return. They will appear on your bank statement shortly after. Non-refundable items: Original shipping costs, shipping protection, RUSH service fees, and gift cards (which have no expiration date).

Exchanges

TOROE Eyewear covers the shipping costs for your first exchange (returning the original item and shipping the replacement). After the first exchange, customers are responsible for all shipping fees for subsequent exchanges. Unlimited exchanges are allowed, provided items are returned in new, unmarked, and unused condition, with the original packaging intact. Exchanges involving damaged or incomplete items may be subject to a 20% restocking fee or rejection.

International Returns:

A 100% money-back guarantee applies to product costs for eligible items returned within 30 days. Original shipping costs are non-refundable once delivery has occurred. Customers are responsible for all return shipping costs for international orders.

Warranty claims and Returns are processed and fulfilled from our&nbsp;Los Angeles Facility<strong>&nbsp;USA</strong>.

Promotional Item Returns

If there was a coupon or promotion applied to your order - the discounted item automatically gets assumed as the first return. Refund amounts may or may not include promotional savings that were applied towards the order. If a Promotional item was included in your shipment, your return must also include the Promotional item. If the promotional item is not received the retail cost of the item will be deducted from your refund total. 

Mystery Item(s)

Mystery Item(s) are Final sale. They are Non-Returnable/ Exchangeable and carry no Warranty. These products are typically priced at more than 30% off Original Retail cost. A Mystery Item means that it is a complete surprise and your Sunglasses will be chosen at Random selection. 

RETURNS & EXCHANGE PROCESS

STEP 1: Click the link below to start your return

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SHIPPING & SHIPPING PROTECTION

Regular orders are processed and fulfilled from our Facility in Los Angeles, CA. Warranty claims and Returns are processed and fulfilled from our facility in Los Angels, Ca.

Shipping Protection

Shipping Protection Provides protection for shipments that are lost, broken, or stolen. Add Insurance to your cart at checkout to enable protection. By opting out of shipping protection, we are not liable for lost, damaged, or stolen items. 

In order to use the shipping protection, a ticket must be opened within 15 business days of delivery. If opened after the 15 business days, the shipping protection becomes invalid.

If the package was marked delivered and the delivery information was inputted incorrectly by the customer then this will void the shipping protection.

Missing items within Package

For claims made towards missing items within a package, we must be alerted within 10 days after receiving your package. Customer must provide photo of 1) Package 2) Items within the Package and 3) Photo of the label displayed on the outside of the package. Without proof of these 3 items, we are unable to validate missing items, and request will be denied. 

Domestic (USA Shipments)

• USPS Ground (3-7 Business days): $8.00

• 2-3 Priority Shipping: $15.00

• Next Business Day delivery by 4:30 p.m. to U.S. businesses and by 8 p.m. to residences: $55.00

International Shipments (Outside USA)

The following shipping methods DO NOT COVER International Duties and other Customs related fees. If a Free promotional item is included, Customer holds responsibility for added weight/value costs; if any. ATTN: Due to COVID-19 related Disruptions, First-Class international shipments may take longer than expected to be delivered. In some events, an International shipping address may get considered by the courier as being a “remote area for delivery" and pricing/ service will be effected. The shipping method will than be changed on our end, only if considered as a "remote area for delivery" and the calculated shipping cost will be refunded and the package will ship with via First-Class Mail International (15-45 Business days). 

• 15-45 Business Days First-Class Mail International
• 2-5 Business Days (CA) *UPS Expedite: Calculated at checkout

ATTENTION:

DHL Shipping Service:

Australia, Canada, and Mexico Duties and Taxes (DT) are not included in the price. The recipient is responsible for paying them upon delivery.

INTERNATIONAL CUSTOMS DISCLOSURE:

TOROE Performance Eyewear holds itself non-responsible for the additional custom duties and taxes for all packages that contain a free (promotion) item

None of the services are guaranteed on a specific number of days other that our 2 Day shipping option. For 2 Day shipping: Allow Two business days for delivery, after the package receives its first scan by courier. For handling, allow a maximum of 24-48 hours before the order ships. Typically all orders are processed, handled and prepared in less than 24-48 hours, and ships out accordingly. All shipping costs are responsibility of the buyer and are non-refundable if the shipping service was used. For all shipping services, the delivery time frame begins counting as soon as it receives its first official scan by the courier service provider. When a scan is made, this means that the package is now in official possession of the courier service provider.

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