Refund policy

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RETURNS & EXCHANGES

Returns and Exchange are super simple with us. If for any reason you are not 100% satisfied with your purchase you can easily return your order to us for a refund or exchange within 30 days from the date your received it.

International Returns: 100% money back guaranteed (excluding shipping) for all return request within 30 days. Return shipping costs is the responsibility of the customer.

European Union Customers – Right of Withdrawal

If you are a consumer residing in the European Union, you have the legal right to withdraw from your purchase within fourteen (14) days of receiving your order without providing a reason.

To exercise your right of withdrawal, you must notify TOROE Eyewear in writing within the 14-day withdrawal period by contacting our Customer Support team.

Returned products must be sent back within 14 days after notifying us of your decision to withdraw. Customers are responsible for return shipping costs unless otherwise required by applicable law.

Upon receipt of the returned goods, TOROE Eyewear will issue a refund for the purchase price of the product and any standard outbound shipping charges paid at the time of purchase. Refunds will be processed within 14 days of receiving the returned goods or proof of return shipment.

Customers may inspect and try on sunglasses as they would in a retail store. However, if returned products show signs of use beyond what is necessary to evaluate the product, TOROE Eyewear reserves the right to reduce the refund amount to reflect any loss in value.

This Right of Withdrawal applies only to qualifying consumer purchases shipped to customers located within the European Union and does not affect any additional rights provided under TOROE Eyewear's standard 30-Day Return Policy.

EXCHANGES:
Free exchange shipping is available for orders within the US only. International exchanges require a shipping fee of $19.95.

If there was a coupon or promotion applied to your order- the discounted item automatically gets assumed as the first return. Refund amounts may or may not include promotional savings that were applied towards the order. Returned orders must be returned in a complete status including all items listed on the purchase order.

RETURN & EXCHANGE Process:
Please email customer service at Support@ToroeEyewear.com or call 818-855-9495 to obtain a pre-paid return authorization label. After receiving your return label place the item securely in its original packaging and attach the return label on the outside covering any previous address labels.

Once we receive your Return, Allow 3-5 business days for the credit to reflect on your statement.

Items returned for exchange that are damaged or incomplete will either be rejected and returned back to the customer or incur a 20% restocking fee.