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est process time: Instant
Military, Law Enforcement, & First responders
Some Exclusions may apply. Individuals belonging to the following groups are eligible for [25% OFF] pricing on purchases made at and only on www.ToroeEyewear.com
U.S. Military [25% OFF]
-Active Duty Military Personnel
-Federal Fire and Emergency Response
-National Guard Personnel
-U.S. Coast Guard
-Federal Law Enforcement Officers
U.S and local Law Enforcement, Fire and Emergency Responders [25% OFF]
-Law Enforcement Official
-Fire Department Personnel Official
-Emergency Medical Services (EMS)
Retired members of any of the groups mentioned above also qualify [25% OFF]
- For qualification we must be able to verify proof of validity. We reserve the right to not grant discounted pricing if we are unable to validate proof of title. For questions contact support@Toroeeyewear.com
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Every verified and valid Sunglass purchase is backed with our Signature Lifetime Warranty. This Warranty covers Manufacturer Defects, General damages, Lost, Broken and stolen occurrences.
Warranty claim replacement items must be the same as the Customers original purchased order (or of equal value to the original Sunglass cost if the original item is out of stock). In the event that the customers selects another Lens color of equal value (Due to original item being out of stock), The Warranty coverage will continue only towards the new select lens color. In this same event- although the customer selects a new lens color, the warranty usage will still get counted as normal.
Warranty claim replacements are valid towards the Lifetime of your sunglasses but limited to two replacements towards General damages, Lost, Broken and stolen claims. By default, the first two claims are categorized as 1 of 4 types of occurrences: 1) General Damages, 2) Lost, 3) Broken, or 4) Stolen. Once two claims have been processed, following claims are only granted through Manufacturer Defects. Orders with existing claims are returnable/ exchangeable, even if within the 30 day return window. Every Warranty claim must have a unique order number per product being claimed. Multiple claims within a single Order are not allowed. We reserve the right to refuse Warranty to anyone for any reason.
ATTN: www.AMAZON.com buyers: All Warranty claims made towards Amazon.com purchases, by default will be on freeze for 30 days from the original purchase date. Warranty claims may be submitted and paid for, but will not release until day 30. To unfreeze this timeframe, the buyer may submit photos and mail the “damaged” sunglasses to Toroe Eyewear. Allow 3-10 business days for processing, and once approved, the Warranty claim will be released for shipment.
We got you covered for the Lifetime of your sunglasses.
Any organic flaws with the product is considered a Manufacture defect. Organic flaws must be unintentional and considered a natural occurrence! For all manufacturing defect claims the item must be returned to us for evaluations and approval.
Lost, Broken, or Stolen:
Lucked out? Got your sunglasses taken or broken?- Don't sweat it! with us You’re entitled two replacement sunglasses of the same kind. This warranty is valid for the lifetime of the sunglasses but limited to 2 replacements towards General damages, Lost, Broken, Stolen.
Replaced up to Two times for the original purchased sunglasses at no cost towards the product. A shipping and handling warranty fee will apply for each replacement pair mailed within the U.S. The mailing address must be the same as given in original purchase order details
replaced up to Two times towards the original purchased sunglasses. A shipping and handling warranty fee will apply for each replacement pair mailed outside of the U.S. The mailing address must be the same as given in original purchase order details
Limits for Gifts and Warranty*
Any product that is received outside of a ”paid for” or a promotional transaction that was discounted equally or greater than 50% off, will not be granted our Lifetime Warranty. Our Lifetime Warranty only applies towards product that is paid for fully or meets 50% of MSRP. Examples of product that doesn’t qualify for our Lifetime Warranty includes- Sponsored Gifts, Discounted product that exceed 50% off, Giveaway prizes, & General Gifts. Free Gifts distributed by Toroe Performance Eyewear are limited to 1 per order, additional add ons will be auto-cancelled. We reserve the right to refuse service to anyone for any reason.
Submit an instant Warranty claim below
est. process time: up to 12-24 Hours (M-F)
CLAIMS: STEP 1
Returns and Exchanges
Returns and Exchanges are super simple with us. If for any reason you are not 100% satisfied with your purchase, you hold the option to return it to us for an exchange or full refund (towards product cost) within 30 days from the date you received it. Items processed as returns must be in New, Unmarked and unused condition with complete original packaging. Domestic Returned shipping cost is covered by Toroe and International returned shipping costs are responsibility of the customer. For Returns; Original shipping costs are non-refundable if the delivery service has already occurred. There are no Returns on orders that have already used up a claim. As soon as a claim is submitted this forfeits your ability to process a return even if within 30 days of the return window. For Domestic orders- If the returned/exchanged items are received as damaged and/or in used condition- the Returned shipping cost that was paid for by Toroe will be deducted from the refunded amount to the customer. If returned product is received in an "unacceptable" conditon, we reserve the right to reject the returned order and the package will be mailed back to the customer. Refunds will appear on your Bank statement once the returned goods have been received and processed at our facility- Allow 12-24 hours for processing and inspection. Gift cards are Non-refundable and have no expiration date. If a refund is made on an order and the order included a Gift card- the Gift Card value is non-reversable
100% money back guaranteed on product cost for all New, unmarked and Unused returns that are submitted within 30 days after receiving your goods. Original shipping costs are non-refundable if the delivery service has already occurred. For International Returns, shipping costs are paid for by the customer.
Promotional Item Returns
If there was a coupon or promotion applied to your order - the discounted item automatically gets assumed as the first return. Refund amounts may or may not include promotional savings that were applied towards the order.
RETURNS & EXCHANGE PROCESS
STEP 1: Fill out the form below
All products are shipped from our Facility in Los Angeles, California
Domestic (USA Shipments)
• FREE Shipping (8-15 Business Days): FREE
• Standard Shipping (3-7 Business days): $3.00
• 2-3 Business Days *FedEx: $12.00
International Shipments (Outside USA)
The following shipping methods DO COVER International Duties and other Customs related fees. If a Free promotional item is included, Customer holds responsibility for added weight/value costs; if any. ATTN: Due to COVID-19 related Disruptions, First-Class international shipments may take longer than expected to be delivered. Our (1-5 Business Days *DHL Express shipping) method is considered as a base option. In some events, an International shipping address may get considered by the courier as being a “remote area for delivery" and pricing/ service will be effected. The shipping method will than be changed on our end, only if considered as a "remote area for delivery" and the calculated shipping cost will be refunded and the package will ship with via First-Class Mail International (10-25 Business days).
• 1-3 Business Days (CA) *DHL Express: CALCULATED AT CHECKOUT
• 1-5 Business Days (AU) *DHL Express: CALCULATED AT CHECKOUT
The following shipping methods do NOT cover International Duties and other Customs related fees. If a Free promotional item is included, Customer holds responsibility for added weight/value costs; if any.
• First-Class Mail International (estimated 10-30 Business Days): CALCULATED AT CHECKOUT
• INTL. Shipping Replacement fee: CALCULATED AT CHECKOUT
INTERNATIONAL CUSTOMS DISCLOSURE:
TOROE Performance Eyewear holds itself non-responsible for the additional custom duties and taxes for all packages that contain a free (promotion) item
None of the services are guaranteed on a specific number of days other that our 2 Day shipping option. For 2 Day shipping: Allow Two business days for delivery, after the package receives its first scan by courier. For handling, allow a maximum of 24-48 hours before the order ships. Typically all orders are processed, handled and prepared in less than 24-48 hours, and ships out accordingly. All shipping costs are responsibility of the buyer and are non-refundable if the shipping service was used. For all shipping services, the delivery time frame begins counting as soon as it receives its first official scan by the courier service provider. When a scan is made, this means that the package is now in official possession of the courier service provider.
INTELLECTUAL PROPERTY RIGHTS
USER GENERATED CONTENT
LIMITATION OF LIABILITY
VARIATION OF TERMS
GOVERNING LAW & JURISDICTION
•What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
•What choices are available to you regarding the use of your data.
•The security procedures in place to protect the misuse of your information.
•How you can correct any inaccuracies in the information.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Your Access to and Control Over Information You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:(818)855-9495
See what data we have about you, if any. Change/correct any data we have about you. Have us delete any data we have about you. Express any concern you have about our use of your data.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.